Privacy policy
1. Information We Collect
We collect information necessary to fulfill your orders, provide excellent customer support, and improve your shopping experience for audio gear.
a. Information You Directly Provide
- Order Details: Your full name, email address, mobile phone number, and complete shipping address (required for delivery across Pakistan).
- Account Information: If you create an account, we store your username and encrypted password.
- Customer Support: Information you provide when contacting us via email, WhatsApp, or phone for inquiries or warranty claims.
b. Payment Information
- Online Payments: We securely process payments using certified third-party payment gateways. We do not store your full credit card numbers or sensitive financial data on our servers. We only retain transaction confirmation details.
- Cash on Delivery (COD): We collect confirmation of your agreement to pay the full order amount upon physical delivery.
c. Automated Information
- Usage Data: Your IP address, device type, browser information, pages viewed, time spent on the site, and referral sources. This data is collected using cookies and similar technologies to help us understand site performance.
2. How We Use Your Information
We use your data solely to operate our business and provide you with seamless service:
- Order Fulfillment: To process and dispatch your headphones, manage logistics with courier partners, and confirm successful delivery.
- Communication: To send you updates on your order status, tracking information, and respond to customer service, warranty, or return requests.
- Marketing (Optional): If you choose to subscribe, we use your email address or mobile number to send promotions, new product announcements (like the latest sports earphones or gaming headsets), and exclusive offers. You may opt out at any time.
- Security & Compliance: To prevent fraudulent purchases, protect our business and customers, and comply with legal requirements in Pakistan.
3. Sharing and Disclosure of Your Information
We share your personal information only with essential partners who help us run our service:
- Logistics Partners: Your name, address, and phone number are shared with trusted third-party courier companies to facilitate package delivery nationwide.
- Payment Processors: Information needed to complete secure transactions is shared with certified payment gateways.
- Legal Requirements: We may disclose your information if legally required to do so by a court order, government agency, or regulatory authority in Pakistan.
We will never sell, rent, or trade your personal information to external marketing or advertising firms.
4. Data Security
We are committed to keeping your personal data secure. We use industry-standard security measures, including SSL encryption, to protect data transmitted during checkout and login. Access to your personal information internally is strictly controlled and limited only to personnel who require it for their job functions (e.g., order processing).
5. Your Rights and Choices
As an Active Life Gears customer, you have control over your data:
- Opt-Out: You can unsubscribe from our marketing emails or SMS messages at any time by clicking the ‘unsubscribe’ link or contacting us directly.
- Access/Correction: You can contact us to request access to the personal data we hold about you or ask us to correct or update inaccurate information.
- Account Deletion: You may request that we delete your account and associated personal data, subject to any legal requirements we have to retain records (e.g., tax or warranty documentation).
6. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the new policy on this page and updating the effective date.